Last Updated: October 29, 2026

At Gabriel Edward Jewelers, we want you to feel confident in your purchase. If your jewelry isn't exactly what you expected, we're here to help. Please review the policy below to understand your options for returns and exchanges.

30-Day Return Period

Eligible purchases from our made-to-order bridal line rings may be returned within 30 days from the day your ring is done and payment will be refunded. For custom orders, items are not refundable due to the unique nature of the ring and individual customization involved.

Return Shipping

Gabriel Edward Jewelers will cover the costs associated with shipping an eligible return order for domestic clients; international orders are non-refundable.

Refund Processing

Once your return has been received, inspected, and approved, refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery. Please retain all original packaging and certifications, as photographs and shipping documentation may be required to process your claim. If the certificate(s) are not included in the return, it is a $50 fee per missing certificate.

Order Cancellations

Orders may be canceled prior to production. If an order is custom and a CAD design has been made or is in the process of being created, $250 will be withheld from your original payment to cover modeling costs.

Questions

If you have any questions about your return, exchange, or eligibility, our team is happy to assist you. Please contact Gabriel Edward Jewelers before returning any merchandise so we can guide you through the process.